Privacy Policy for Attrix Technologies
Last updated: March 11, 2025
Attrix Technologies is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.attrixtech.com. If you have any questions, feel free to contact us.
Consent
By using our website, you agree to our Terms of Service and this Privacy Policy.
Information We Collect
We collect personal information that you provide directly, such as when you contact us, sign up for a service, or request support. This includes your name, email address, phone number, and any additional details you share.
How We Use Your Information
We use collected data to:
- Operate and maintain our website
- Improve our services and user experience
- Respond to your inquiries and provide support
- Send important updates and promotional content
- Prevent fraudulent activities and ensure security
Cookies and Tracking
We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
Third-Party Services
We may share data with trusted third-party service providers who assist in operating our website and improving our services.
Your Rights
As per CCPA and GDPR regulations, you have the right to access, modify, or delete your data. If you wish to exercise these rights, contact us.
Children's Privacy
We do not knowingly collect personal data from children under 13. If you believe a child has shared personal information with us, please reach out for removal.
Refund Policy – Attrix Technologies
At Attrix Technologies, we strive to deliver high-quality software solutions, digital services, and training experiences. However, if you're not satisfied with a product or service you've purchased, we’re here to help.
1. Software Products (Web/Mobile/ERP/Custom Solutions)
- Once a software license or project milestone is delivered and accepted, no refunds will be issued.
- If a cancellation request is made before development begins, a partial refund may be processed after deducting administrative or setup costs.
2. Digital Services (Hosting, Smart Home Setup, Maintenance)
- For recurring services, cancellation is allowed anytime, but no refunds will be provided for the current billing cycle.
- For annual maintenance contracts, refunds are only possible within 7 days of payment, if no service has been rendered.
3. Training & Courses
- Refunds will be allowed if cancellation is requested within 3 days of enrollment and before the first session.
- No refunds will be processed once the training has started.
4. Donations
Donations made voluntarily via our platform are non-refundable.
5. Payment Disputes
If you believe there has been an error in billing or you have not received the promised service, please contact us within 7 days of payment at:
6. Processing Time
Approved refunds will be processed within 7–10 business days, depending on your payment method or bank.
Refund Policy – Attrix Technologies
At Attrix Technologies, we strive to deliver high-quality software solutions, digital services, and training experiences. However, if you're not satisfied with a product or service you've purchased, we’re here to help.
1. Software Products (Web/Mobile/ERP/Custom Solutions)
- Once a software license or project milestone is delivered and accepted, no refunds will be issued.
- If a cancellation request is made before development begins, a partial refund may be processed after deducting administrative or setup costs.
2. Digital Services (Hosting, Smart Home Setup, Maintenance)
- For recurring services, cancellation is allowed anytime, but no refunds will be provided for the current billing cycle.
- For annual maintenance contracts, refunds are only possible within 7 days of payment, if no service has been rendered.
3. Training & Courses
- Refunds will be allowed if cancellation is requested within 3 days of enrollment and before the first session.
- No refunds will be processed once the training has started.
4. Donations
Donations made voluntarily via our platform are non-refundable.
5. Payment Disputes
If you believe there has been an error in billing or you have not received the promised service, please contact us within 7 days of payment at:
6. Processing Time
Approved refunds will be processed within 7–10 business days, depending on your payment method or bank.
Shipping & Exchange Policy – Attrix Technologies
At Attrix Technologies, we provide a mix of digital products, on-site services, and smart home devices. Our Shipping & Exchange Policy outlines how we handle delivery, device shipping, and exchanges or replacements, where applicable.
1. Digital Products & Services
- Most of our offerings, including software solutions, hosting, and digital training, are delivered electronically via email or secured access panels.
- Delivery is typically completed within 24–48 hours of order confirmation unless mentioned otherwise.
- There are no shipping charges for digital services.
2. Smart Home Devices & Hardware
- Devices like smart switches or routers are shipped via reputed courier services.
- Shipping is available across India and is usually completed within 5–7 business days.
- Tracking details will be shared on your registered email or phone number once dispatched.
- Shipping charges may apply and will be communicated during checkout or quotation process.
3. Exchange & Replacement
- Only physical products (like IoT devices) are eligible for exchange or replacement.
- Products must be reported for defect or damage within 3 days of delivery.
- To qualify for an exchange, the item must be unused, in its original packaging, and accompanied by proof of purchase.
- Once verified, replacements are dispatched within 7 working days at no additional cost.
4. Non-Exchangeable & Non-Returnable Items
Software licenses, subscription services, and downloadable digital goods are non-returnable and non-exchangeable once delivered or activated.
5. Contact for Support
For any questions regarding shipping or exchange, please reach out to our support team: